Ethics & Business Conduct


Ensuring a Safe & Ethical Workplace

We are committed to ensuring a safe workplace for all our associates and conducting every aspect of our business with the highest ethical standards. We strive to maintain a culture where that commitment is an integral part of our business practices and continually reinforced through our communications and training.

Code of Conduct

Our Code of Conduct provides the foundation of who we are as an organization and helps define what families, vendors and colleagues can expect every time they interact with us. It considers our spirit of inclusion and enables us to leverage our diverse perspectives to make ethical business decisions that align with our core values.

Download our Code of Conduct

Ethics Training

All associates are required to complete our standard ethics training, “This is Who We Are: Code of Conduct” annually. This video-based training module addresses the importance of ethics in all interactions and business conduct related to our profession.


Ethics Link

We created Ethics Link to help associates navigate the gray areas, giving associates guidance regarding what is appropriate and consistent with our ethics policy and our commitment to ethical business practices. Associates can email their inquiries to [email protected], and they will receive a prompt written response from the Assistant Vice President of Ethics and Business Conduct.


Open two-way communication is of utmost importance. We encourage associates to come forward and discuss any concerns they have related to the workplace, including discrimination or harassment, with their manager. Associates also have the option to contact our CareLine anonymously to voice concerns. This resource is operated by an independent third-party firm that does not trace or record calls, and issues are investigated promptly.

Health and Safety

Our Health, Safety and Environmental (HSE) Compliance Services Department’s mission is to provide efficient and effective compliance and review services in support of our safety mission, policies and procedures.

This department works with our funeral homes, personal care centers, crematories and cemeteries to comply with health, fire and environmental safety standards, providing a safe workplace for our associates. They also ensure we remain an ethical steward of regulatory compliance by promoting a culture of shared accountability.

Our Compliance Services team assists with OSHA inspections, reviews matters related to the Americans with Disabilities Act, and provides assistance and guidance on corrective matters. We provide many training resources and mandatory online courses for associates on topics including office safety, fire safety and prevention, and forklift safety awareness.